Patient Bill of Rights
As a patient of the Wellness Center, you have the right to:
- Be treated with respect, consideration, and dignity with attention to confidentiality and privacy, in a clean and safe environment.
- Treatment without discrimination as to race, age, color, religion, sex, national origin, sexual orientation, or marital status.
- The names of Wellness Center Staff involved in your care and the right to change providers if other qualified providers are available.
- Obtain complete information concerning diagnosis, treatment, and prognosis in terms you can understand.
- Receive information, prior to treatment, regarding any associated risks or complications.
- Receive complete information about your diagnosis, treatment, and prognosis. When it is medically inadvisable to give such information to a patient, the information is provided to a person designated by the patient or to a legally authorized person.
- Refuse treatment and to be informed of the consequence of such action.
- Participate in decisions involving their health care, except when such participation is contraindicated for medical reasons.
- Be informed about further health care needs following your discharge from the Wellness Center or when transfer to a hospital is recommended.
- Information concerning:
- Patient rights, including those specified in 1-9 above
- Patient conduct and responsibilities
- Services available at the Wellness Center
- After-hours and emergency care
- Fees for services
- Payment policies
- Your right to refuse to participate in experimental research
- Methods for expressing grievances and suggestions about our services and your treatment.
- Accurate information regarding the competence and capabilities of Wellness Center staff.
Patient Responsibilities
As a patient of the Wellness Center, we believe you have the responsibility to:
- Be an active partner in the effort to promote and restore your health by:
- Openly sharing information about your symptoms and health history
- Listening with an open mind
- Asking questions
- Becoming informed about your diagnosis, recommended treatments, and anticipated or possible outcomes
- Following any plan of care you agree to (such as taking medication and making and keeping recommended appointments)
- Returning for further care if you fail to improve
- Accepting responsibility for the outcome of your decisions.
- Be courteous and respectful to staff and fellow patients, showing the same consideration you would like to receive.
- Respect the time set aside for your appointments and give as much notice as possible when an appointment cannot be kept.
- Understand that when emergencies arise, your appointment may be unavoidably delayed.
- Become informed about our policies and procedures so that you can make the best use of our services.
- Help us maintain and improve the quality of care and service you receive by sharing your concerns and comments with us.