ITE-12 & ITE-12SD	Quick Reference Guide
This card covers commonly used phone features. When using features on a line other than your main extension, press the line button before lifting the handset or pressing the SPKR button. Þ means the word “then”

Hold

Holds a call - using one of two types of hold

PLACE a call on hold

Press	Hold	(hear silence = Normal Hold
		Hear dial tone = Call Hold)

The Hold type on your phone determines how to retrieve a call from hold

RETRIEVE a call from hold

Normal Hold

Lift handset or Press

SPKR

NOTE: If handset is off the phone, press line button

-------------- OR --------------

Call Hold
(from dial tone)

Press

Hold

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Alternate between calls (Only with call Hold)

Press

Hold

(hear dial tone)

Dial Second Call (first party on hold; second party on line)

Press

Hold

(second party on hold; return to first party)

Call Waiting

Use HOLD to accept a second party calling your busy line

(See HOLD feature to determine your hold type)

Normal Hold

Accept waiting call (after short ring)

Press

Hold

(phone rings)

Press Line Button or Press

SPKR

(waiting party on line)

(Alternate between calls by pressing HOLD)

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Return to holding party when one party hangs up

Press Line Button or Press

SPKR

(holding party on line)

----- OR ----

Call Hold

Accept waiting call (after short ring)

Press

Hold

(hear dial tone)

Hang up or Press

SPKR

(phone rings)

Lift handset or Press

SPKR

(waiting party on line)

(Alternate between calls by pressing HOLD)

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Return to holding party when one party hangs up

(from dial tone)

Press

Hold

Call Back

Use on a Busy or No Answer Internal call only

PLACE

Press

CALL BK

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RETURN (Line lamp flutters, hear “Message”)

Press

CALL BK

Call Park

Park a call and retrieve from any other extension

PARK

Press

ACCESS

*

9

Listen

FOR

“Park Number”

And Note #

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RETRIEVE (From Dial Tone)

Dial

“Park Number”

Þ Speak to party

Call Forward

Redirect incoming call to another number

FORWARD your line (from dial tone)

Press

CALL FWD

Þ Phone Number

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CANCEL (from dial tone)

Press

CALL FWD

Abbreviated Dialing

Store ten phone numbers for quick calling

STORE (From Dial Tone)

Press

#

4

*

Þ Storage number (any digit 0-9)

Then Dial ‘9 + Number + Account Code’ Þ Hang Up

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USE (From Dial Tone)

Press

#

4

Þ Storage number (any digit 0-9)

Conference

Allows total of 7 parties in a conference; 4 can be outside calls

BEGIN from an existing call

1. Press		CONF
	2. Dial	Next Party	Þ Announce the conference
	3. Press	CONF	(All parties in conference)

(Repeat steps 1 – 3 to add other parties

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REJOIN conference if called number is busy/unanswered

(Inside Call)

Press

CANCEL

or

CONF

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(Outside Call)

Press	CANCEL		or
Hang up	or Press	SPKR		Þ LIFT handset or Press	SPKR
Press	CONF

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PLACE conference on hold; RETRIEVE (must have dial tone)

Press

CONF